Help Desk/User Support Technician Certificate

Location(s): Brookhaven, Cedar Valley, Eastfield, El Centro, Mountain View, North Lake, Richland

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(Level I Certificate)

Offered on all campuses

Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
Complete at least 25% of the credit hours required for graduation through instruction by Dallas College.

Degree Plan Code: C1.CIT.HELP.DESK.14

This certificate is designed to provide entry-level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.

Course(s) may be substituted for POFI 1301 for those who demonstrate current computer literacy.

Prerequisite: Keyboarding Skills

Semester 1

Semester Total: 9 Credit Hours

Semester 2

Semester Total: 9 Credit Hours

Minimum Hours Required: 18 Credit Hours

Note(s)

NOTE: Students enrolling in this program who plan to transfer to a four-year institution should consult an advisor or counselor regarding transfer requirements and the transferability of these courses to the four-year institution of their choice.