Aug 18, 2025

Dallas College Catalog 2025-2026

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Dallas College Catalog 2025-2026

Customer Care Agent

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Continuing Education Skills Award (CESA)

Degree Plan Code: CESA.CUST.CAREAGT

Courses

BUSG 1005 - Introduction to Customer Service (40 Contact Hours)
BMGT 1004 - Workplace Critical Thinking and Problem Solving (40 Contact Hours)
BMGT 1022 - Workplace Communications (40 Contact Hours)
ITSC 1004 - Software Application Skills Upgrade (40 Contact Hours)
EECT 1000 - Technical Customer Service (36 Contact Hours)

Total Hours Required: 196 Contact Hours

Grand Total: 196 Contact Hours